In a continued demonstration of excellence and customer-centric focus, Organomation is proud to share the results of our 2025 customer satisfaction efforts. Building on our strong performance in 2024, we have once again achieved a Net Promoter Score (or NPS) of “Excellent” for 2025, with a customer satisfaction rating of 57.15%. Our ongoing commitment to exceptional support, product quality, and meaningful customer relationships remains a core strength of our business, and our customers’ voices are the best measure of success.
Exceptional Net Promoter Score Reflects Customer Trust
This score not only exceeds industry standards, it also underscores the strong loyalty and advocacy among our customers. As one customer puts it “You were highly recommended.”
Net Promoter Score remains one of the most reliable indicators of long-term customer sentiment, reflecting not just how satisfied customers are, but how likely they are to recommend Organomation to colleagues and peers. We are delighted that our 2025 NPS performance confirms that most customers are not only satisfied, but enthusiastic supporters of our products and services. Don’t just take it from us! Here are a few comments from happy clients:
"The Organomation team is easy to work with to fit the needs of my lab."
"Good quality product, reasonable prices, and good customer services."
"[The] instrument is working well and [our sales rep] was super responsive and helpful."
"Product fit our specifications, and the service team replied very quickly to our requests."
"We had positive experiences using Organomation equipment over the years, so when we decided to expand our analytical test scope, they seemed like the best choice."
"It [the evaporator] is user friendly."
"Good, reliable product used throughout our lab."
"The instrument that we ordered works very well! We were able to easily obtain the instrument, and it fulfills our needs!"
"Easy to set up and use; Robust performance."
What Customer Satisfaction Means for Organomation
For us, customer satisfaction isn’t just a number, but an ongoing relationship.
Real support from real people: Whether aiding labs transitioning to nitrogen on demand systems, or providing virtual training for complex installations, our team brings expertise and empathy to every interaction.
Product improvement driven by feedback: We actively review customer comments and insights to make targeted enhancements to our equipment, training, and documentation based on your needs.
High standards across every touchpoint: From getting your instrument in-house, to keeping it well-maintained, our goal is to ensure every experience reinforces trust and reliability.
Customer Satisfaction is an Ongoing Journey
While we celebrate these achievements, we view them as milestones, not endpoints. In 2026, Organomation plans to:
- Continue to measure customer satisfaction, and use these responses to guide key decision making. We want to know what your lab wants!
- Strengthen our ability to respond to and engage with our customers through expanded support offerings
- Set ambitious goals to reach “World-Class” NPS levels (80+) in the upcoming years – we won’t be happy until every customer is a satisfied one!
Our success is driven by the trust our customers place in us, and we thank every lab, scientist, and partner who shared their feedback with us.
We Want to Hear From You
If your lab has worked with Organomation recently, please share your experience. Your insights guide our improvement and help us serve you even better in 2026 and beyond.
You can email feedback to: sales@organomation.com
For technical support or assistance, visit our Support page or contact help support directly.