Introduction
Organomation is thrilled to announce its new partnership with Monterey Automation, a premier field service provider, to deliver on-site support for our nitrogen blowdown evaporators and gas generators. With a shared commitment to quality and customer satisfaction, this collaboration represents a significant step forward in enhancing the service experience for Organomation’s customers along the west coast.
Watch our interview with Oliver Shawa, Monterey's Director of Business Relations:
About Monterey Automation
Based in Reno, NV, Monterey Automation has built a reputation as a reliable field service partner for OEMs and vendors nationwide. Their team of skilled field service engineers is strategically located across the country, enabling them to provide responsive and efficient service. Monterey’s offerings include installations, preventative maintenance visits, and emergency service calls with a swift response time of 24 to 48 hours for critical needs.
What sets Monterey apart is their focus on fostering long-term relationships. Unlike many independent service providers, Monterey works hand-in-hand with OEMs to ensure a seamless and sustainable support system. Their mission is to grow with their partners, offering tailored solutions that drive mutual success.
How Monterey Will Support Organomation Users
Through this partnership, Monterey Automation will act as an extension of Organomation’s service team, supporting customers with:
- Installations: Ensuring smooth setup and integration of nitrogen evaporators and gas generators.
- Preventative Maintenance: Helping customers maintain peak performance and extend the lifespan of their equipment.
- Emergency Repairs: Delivering timely solutions to minimize downtime and keep labs running efficiently.
Monterey’s dedication to understanding the unique needs of Organomation’s equipment and end-users ensures that every interaction is personalized and impactful.
There will be two different service packages offered: Essential and Elite. The Essential Service will be one standalone preventative maintenance visit, scheduled between Monterey and the lab. The Elite Package will be an annual contract that includes emergency services in addition to a preventative maintenance visit.
Why Monterey?
Organomation chose Monterey Automation for their exceptional approach to customer service and their ability to adapt to the evolving demands of the industry. With decade-long partnerships and a deep understanding of service trends, Monterey positions itself as a sustainable and trusted partner. Their collaborative mindset aligns perfectly with Organomation’s vision of delivering superior products supported by outstanding service.
Looking Ahead
This partnership is just the beginning. As Monterey Automation integrates into Organomation’s support framework, they’re excited to establish themselves as a reliable ally for labs utilizing our evaporation and gas generation solutions. Together, we aim to provide unmatched service experiences that empower our customers to focus on their critical research and applications.
For more information on how Monterey Automation will support your Organomation equipment, reach out to our sales team at sales@organomation.com or by visiting Monterey's site at https://www.montereyautomation.com/.