We’re honored to share some exciting news—Organomation has been officially shortlisted for Labmate’s 2025 Award for Excellence in Best Customer Service.
As a long-standing manufacturer of nitrogen blowdown evaporators and gas generators, we’ve always believed that top-tier laboratory equipment is only part of the equation. Just as important is the dedicated support and human connection behind each product. Being recognized for our commitment to customer service, alongside some of the industry’s most respected companies, is a testament to the values we’ve upheld since 1959.
A People-First Approach in a Digital World
In an era of automated systems and AI-generated replies, Organomation remains committed to personal, accessible support. When you call our office, you’re greeted by a real person, not a robotic voice or confusing menu. Whether you have a quick question or need detailed technical guidance, our team is ready to assist with courtesy, speed, and clarity.
Likewise, our live chat support is managed by actual product experts - not bots - who can answer questions in real time. From purchase inquiries to troubleshooting evaporator settings, our staff brings both technical knowledge and empathy to every interaction.
Trusted by Scientists Around the World
We don’t just measure our service in awards, we measure it in feedback. Over the past three years, we’ve maintained an average customer recommendation score of 9.4 out of 10, based on ongoing surveys. Lab managers, analysts, and researchers alike continue to choose Organomation for both our high-quality equipment and our responsive, reliable support.
Here are just a few recent testimonials that mean the world to us:
“Top-tier customer service. Team members were exceptionally helpful.” — John Sivey, Towson University
“The Organomation team was pleasant, responsive, and helpful. They found us exactly the equipment we needed.” — Cambridge Isotope Labs
“Excellent customer service. Extremely helpful with questions and needs.” — Tammy Wang, Royal Canadian Mounted Police"I thought your customer service was excellent, the person who handled my initial phone call was very pleasant as well as helpful. I got the purchasing info I needed promptly, and the parts arrived quickly." — Anita Brinker, Rutgers University
"Initial contact person was extremely helpful and polite. Customer service was very good at every step." — Caroline Johnston, CSIRO
What This Nomination Means to Us
Being shortlisted for Labmate’s Best Customer Service award underscores what we’ve always believed: customer support is not just a department — it’s a core part of who we are.
We're grateful to our customers who trust us daily with their sample preparation needs, and to the Labmate team for this recognition. While we await the final results, we’re celebrating this milestone with immense pride and renewed commitment to serving the scientific community with integrity, care, and responsiveness.
Thank you for being part of our journey.
—
For more on the Labmate Awards for Excellence, visit the official announcement page.